…about the situation with my former satellite provider charging me with a 4 month overdue bill when I’d cancelled the service back in October, I wrote a letter to the VP describing what had occurred, and my particular take on the matter. I got a letter back from one of his assistants apologizing for what had happened and a full credit of the amt owing, as well as the cancellation of any action going to their collection agency (and I’m keeping all correspondence from them just in case).
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nice to see this resolved for you, Scott. keep the papers though.
Bingo. Told ya that going up the ladder and complaining usually works.
And, yup, keep the correspondence.
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Well done. Congrats.